Refund policy

Return & Refund Policy

We want you and your pup to be completely happy with your Snowline purchase. If something isn't right, we're here to help.

Eligibility
Items may be returned within 30 days of the delivery date, provided they are unused, unwashed, and in their original condition with tags and packaging intact.

How to Start a Return
Email us at snowlinepup@outlook.com with your order number and a brief description of the issue. Our team will respond within 1–2 business days with return instructions.

Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be issued to your original payment method within 5–7 business days.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We'll cover the cost of a replacement or full refund — no return shipping required.

Non-Returnable Items
Items that are used, washed, or missing original packaging cannot be accepted for return, for hygiene and quality reasons.

Exchanges
Need a different size or color? Reach out to our team and we'll help arrange an exchange as quickly as possible, subject to availability.